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Mark Zides's avatar

Neil, the 18 month CRO stat stopped me. I've sat in that seat. The company hits a wall, leadership panics, and sales eats the blame for a problem that started upstream months earlier.

Your list is dead on, especially the research piece. I've watched a rep talk margin and cash flow with a CFO like it was nothing and close a deal a smoother talker couldn't touch. That's just homework nobody else bothered to do.

I'd add one thing. The reps who last know when to say 'I don't have that answer yet' instead of bluffing. Good piece. Sharing it.

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